The Accessibility for Manitobans Act (AMA) became law in December 2013. This landmark legislation provides a proactive process to remove barriers affecting persons with disabilities and many other citizens.
The Accessibility Standard for Customer Service came into effect for businesses, non-profits and smaller municipalities on November 1, 2018.
To meet the requirements of the standard and to create great customer service, the Manitoba Government has provided user-friendly tools: an updated Employers’ Handbook, a Sample Accessible Customer Service Policy and Checklist, as well as the following training opportunities.
The new online learning portal now offers free online training modules, videos and other resources for individuals and groups to learn about the AMA’s accessibility standards.
To access the Online Learning Portal please visit: AMALearningMB.ca
Other options for Accessible Customers Service Standards training can be found here:
- MANSO (for staff and volunteers at MANSO member organizations): https://mansomanitoba.ca/resources/manso-accessible-customer-service-standards-course/
- Manitoba Possible: https://www.manitobapossible.ca/community-education-training