Accessibility for Manitobans: Everyone Benefits Online Training

The Disabilities Issues Office offers this online training video outlining the basic elements of The Accessibility for Manitobans Act and Accessibility Standard for Customer Service.

The Accessibility Standard for Customer Service came into effect for businesses, non-profits and smaller municipalities on November 1, 2018.

To meet the requirements of the standard and to create great customer service, the Manitoba Government has provided user-friendly tools: an updated Employers Handbook, a Sample Accessible Customer Service Policy and Checklist, as well as the following training opportunities.

Below is the new online training meets the requirement for organizations that must comply with the Accessibility Standard for Customer Service

If you need to change the pace of the video, click on “settings” on the bottom right of the video. You are able to slow or speed up the video, as needed.

Additional Training Resources:

Facilitator’s Guide (PDF) (Word)
Knowledge Check for Learners (PDF) (Word)
Video Transcript (Word)


Other options for Accessible Customers Service Standards training can be found here: