MANSO: Accessible Customer Service Standards Course

In partnership with the Manitoba Possible (formerly Society for Manitobans with Disabilities) and English Online, MANSO is launching an online course for staff and volunteers of our member organizations to learn about the Accessible Customer Service Standards (ACSS) that are part of the Accessibility for Manitobans Act.

The Accessibility for Manitobans Act became law in Manitoba in December 2013.  It establishes a process to work to remove barriers affecting persons with disabilities and many other citizens.

The government has worked with public and private sector organizations to develop accessibility standards.  One of the accessibility standards is about Customer Service, which includes all types of programs and services that can be accessed by the public, including settlement services.  Other standards are being developed, and we will share more information as it is available.

This course covers foundational knowledge for all staff and volunteers of settlement service providers to understand the Customer Service Standard.

The course should take 45-90 minutes to complete and costs $6/person. When it is completed, you will receive an electronic participation certificate from Manitoba Possible.

Staff at our member organizations can see more detail and register online, using their Member Portal log-ins.

If you don’t have a log-in or have any questions in regards to accessing the Member Portal, please contact us at

Other options for Accessible Customers Service Standards training can be found here: