MANSO: Accessible Customer Service Standards Course

In partnership with the Society for Manitobans with Disabilities and English Online, MANSO is launching an online course for staff and volunteers of our member organizations to learn about the Accessible Customer Service Standards that are part of the Accessibility for Manitobans Act. The Accessibility for Manitobans Act became law in Manitoba in December 2013.  It establishes a process to…

Words Matter – Guidelines on Using Inclusive Language in the Workplace (BC Government)

This guide supports BC Public Service employees to model the use of inclusive language in the workplace and with citizens, however the principles and information included in the resource is relevant to all workplaces. Inclusive language is language that is free from words, phrases or tones that reflect prejudiced, stereotyped or discriminatory views of particular…

Accessibility for Manitobans Act: Tools to Support Accessibility

Manitoba’s Disabilities Issues Office (DIO) supports The Accessibility for Manitobans Act with a variety of tools to help expand knowledge and action on accessibility. The Accessibility Standard for Customer Service requires policies and training to provide services in an efficient, fair and respectful manner.  The deadline for non-profits to comply is November 2018.  The word “customer” means…