Words Matter – Guidelines on Using Inclusive Language in the Workplace (BC Government)

This guide supports BC Public Service employees to model the use of inclusive language in the workplace and with citizens, however the principles and information included in the resource is relevant to all workplaces.

Inclusive language is language that is free from words, phrases or tones that reflect prejudiced,
stereotyped or discriminatory views of particular people or groups. It is also language that does
not deliberately or inadvertently exclude people from feeling accepted. The use of inclusive
language plays an important role in promoting higher employee engagement, superior
customer service and increased productivity—all important aspects of a positive work culture.