List of Resources: Support for the Ukrainian Community in Canada

Last updated: October 10, 2022

Below is a list of resources that MANSO has compiled to keep you informed of the current situation.

Frequently Asked Questions (from Ukrainian Safe Haven)

The following list of Frequently Asked Questions is managed and updated by CISSA-ACSEI as part of the Ukrainian Safe Haven website. They are not specific to Manitoba, but rather they provide information relevant to Ukrainians settling anywhere in Canada.

Federal information, resources, and updates

Current information on measures

Visit IRCC’s immigration measures for people affected by the situation in Ukraine page for updates, resources and contact information, including:

  1. Contacting IRCC about the situation in Ukraine
  2. Status of IRCC’s offices overseas
  3. If you have immediate family in Ukraine
  4. Find useful information and resources if you are in Ukraine or if you are in Canada
  5. What happens next

Ways to get involved

“Operation Ukrainian Safe Haven” is funded by IRCC and coordinated in partnership with the UCC. Learn more about how you can help at . This is a centralized hub where Canadians can share offers of housing or employment, donate money or goods and services, or sign u up to volunteer.

  • Offers will be matched appropriately with provincial coordination hubs within each province.

CUAET (Canada-Ukraine Authorization for Emergency Travel visa) and other immigration and travel updates

Canada-Ukraine Authorization for Emergency Travel

The Canada-Ukraine authorization for emergency travel is open as of March 17, 2022. Click here to learn more.

Medical exam

The federal government is waiving the pre-arrival immigration medical exam requirement for Ukrainian refugees until 90 days after they arrive in Canada. If you need a medical exam to remove restrictions on your open work permit:

  • There is no cost for the exam in Manitoba.
  • You will need to present your Ukrainian ID, your CUAET visa and a Manitoba health card at the time of appointment. The nine-digit health number provided by Manitoba Health may be used if you do not have your physical health card.

Scroll down to “Open work permits for Ukrainians” to learn more about the medical exam.

Ukrainian settlement: Travelling to and settling in Canada

Visit this page to prepare before you travel to Canada, to learn more about your arrival at a Canadian airport, and to know where to find resources once you have landed, by province.

  • Are you in Warsaw? Click here to learn more about the new Canada Information Centre (CI Centre) in Warsaw, Poland.

(new!) Ukrainian nationals already in Canada

Ukrainian nationals who arrived in Canada under a different status (for example, as visitors) can apply for a visa inside Canada but you need to meet certain criteria. For more details, click on this link: Visitor visas for workers and students: How to apply from inside Canada

New immigration streams for Ukrainian nationals

On March 3, 2022, IRCC issued a news release announcing the following new immigration streams for Ukrainian nationals who want to come to Canada temporarily or permanently:

  • Canada-Ukraine Authorization for Emergency Travel (CUAET), available for all Ukrainian nationals wishing to come to Canada temporarily; can be extended by at least 2 years.
  • Special family reunification sponsorship pathway for permanent residence, for Ukrainian nationals who are immediate and extended family members of Canadian citizens and permanent residents.

More information on these new temporary and permanent residence programs, including processing times, will be available in the coming days and weeks. Visit IRCC’s website for future updates.

Open work permits for Ukrainians

If you did not request a work permit when applying for a CUAET, or if you have questions about your current open work permit, click here to learn more.

  • Removing medical exemptions: Click here to learn how to arrange for a medical exam, to remove medical restrictions on your work permit
  • If you need help, click here to use a web form, or call +1-613-321-4243

(new!) Studying in Canada as a CUAET visa holder

(new!) CUAET visa holders who wish to pursue studies, and whose CUAET visa has a condition that states they cannot study, must obtain a study permit. You can hold both permits at once in Canada.

  • (new!) Click here to learn how to apply for a study permit, and to learn more about having a work permit and a study permit at the same time.

Vaccination exemption for Ukrainian nationals

You can enter Canada if you’re a Ukrainian national who is not fully vaccinated and you have a:

  • temporary resident visa (visitor visa)
  • temporary resident permit or
  • written notice of approval for an application for permanent residence in Canada

Click here to learn more, including testing requirements.

Settlement services for Ukrainian nationals

On March 30, Minister Sean Fraser announced that key settlement services will be available to Ukrainian nationals, including:

  • language training
  • information about and orientation to life in Canada, such as help with enrolling children in school
  • information and services to help access the labour market, including mentoring, networking, counselling, skills development and training
  • activities that promote connections with communities
  • assessments of other needs Ukrainians may have and referrals to appropriate agencies
  • services targeted to the needs of women, seniors, youth and LGBTQ2+ persons
  • other settlement supports available through the Settlement Program

Please refer to 3. Settlement services and support for list of free settlement services in Manitoba.

Welcome to Canada – Ukrainians coming to Canada

IRCC developed this portal, which includes detailed information and resources translated to Ukrainian on the following:

Financial assistance

Click here to learn more about the one-time, non-taxable benefit provided by the Federal Government to Ukrainian families who are in Canada under the Canada-Ukraine authorization for emergency travel (CUAET)

Factsheets: Canada-Ukraine Transitional Financial Assistance

Emergency IRCC contact information for current applicants

  • (updated March 3, 2022) IRCC established a dedicated service channel for Ukraine immigration enquiries available for clients both in Canada and abroad at 613-321-4243, with collect calls accepted. Clients can add the keyword “Ukraine2022” to the IRCC crisis web form with their enquiry and it will be prioritized.

Emergency contact information for Canadians in Ukraine (not related to immigration)

Anyone in need of help can call the government’s 24/7 Emergency Watch and Response Centre, based in Ottawa. The centre can be reached:

  • By telephone at 1-613-996-8885
  • By email at
  • By text message at 1-613-686-3658

Canada Revenue Agency

Social Insurance Numbers are issued to temporary residents with a work permit or study permit, as well as permanent residents and Canadian citizens.

The following factsheet explains how to protect your SIN in various languages:

The following factsheet explains some federal benefits that Ukrainian nationals might be entitled to, after they arrive in Canada:

(new!) Canada Child Benefit (CCB)

(new!) If someone arrives in Canada with children, regardless of Citizenship status, they should complete the form RC66 and RC66SCH to register their children with the Canada Revenue Agency.

  • Even if they are not eligible to claim the Canada Child Benefit (CCB), due to citizenship status, they will be able to receive the correct amount of GST and Climate Action Incentive Payment (CAIP) based on their family structure and income levels.
  • For any questions related to benefits please contact the Benefits Enquiry Line at 1-800-387-1193.

(new!) Forms:

Welcome to Canada guide and other Service Canada resources

Service Canada’s Welcome to Canada guide was prepared to provide newly-arrived Ukrainians with essential information necessary during their first days in Canada. It is available in three languages:

Click here to see a guide by Service Canada on how to access financial assistance and related services for Ukrainian arrivals.

Webinar: CUAET Visa and Financial Support for Ukrainians Arriving in Canada

Click here to watch the recording in English of the webinar “CUAET Visa and Financial Support for Ukrainians Arriving in Canada”, hosted by OCASI and presented by IRCC and Service Canada. Cliquez ici pour l’interprétation en français de ce webinaire.

Other resources in Ukrainian

The Government of Canada translated to Ukrainian the press release regarding support of Ukrainian Nationals, the backgrounder on the Canadian-Ukrainian Emergency Travel Permit, and a backgrounder on additional immigration support for victims of the situation in Ukraine:

Ukrainian nationals in Canada unable to go back home

Visit the section for Ukrainian nationals in Canada on IRCC’s website to extend or renew your immigration status as a visitor, student, or worker, or to see if you can apply for a work permit as a temporary resident.


Provincial information, resources and updates

Temporary Assistance Program (TAP)

Click here and scroll down to Temporary Assistance Program (TAP) to learn more about the monthly income provided by the Province to Ukrainian arrivals for basic needs and will support the transition from temporary provincial reception hotel accommodations to longer-term community rental housing.

  • Further information on eligibility details and the application process is available at 204-945-5324 or

TAP requirements and documents checklist:

Click here to watch the recording of the TAP information session held on July 14, 2022, presented by Erin Whittaker of the Province of Manitoba.
Disclaimer: The information presented at this session is subject to changes by the Province of Manitoba. Please visit for the most up-to-date information on the TAP

Manitoba for Ukraine – resources by the Manitoba Government

The Government of Manitoba created the website with information on what the Province is doing, and how to immigrate through the Manitoba Provincial Nominee Program.

Shared Health and WRHA resources for Ukrainians (health)

Shared Health created this page with relevant health-related resources, links and contact information for Ukrainian Arrivals.

Below you can download an info sheet with various Winnipeg-based health resources and contacts for Ukrainians. These include mental health resources and access to interpreters when requesting health services:

Manitoba Health Card

Manitoba Health issues a card (or registration certificate) to all Manitoba residents, which includes a 9-digit lifetime identification number for each family member. Ukrainians travelling to Manitoba under the federal program, Canada-Ukraine Authorization for Emergency Travel (CUAET), are eligible for health care coverage as of the date they arrive in Manitoba.

Resources for Parents

Newcomer Parent Guides for schools

The Province prepared school guides in English, Ukrainian, Russian, and French for newcomer parents of school-aged children:

Manitoba School System & Registration Process

MANSO, NEEDS, UCC and Immigrant Centre recently hosted an information session on the Manitoba School System & Registration Process, with Ukrainian interpretation, which was recorded here.

Child care subsidy

All refugees and Ukrainian temporary residents in Manitoba are eligible for a child care subsidy for their first six months of child care. Please visit the Reception Centre for a subsidy form, or reach out to (204) 945-8195 (Monday to Friday, 8:30 – 4:30) or to

Manitoba Hydro Information

New Journey Housing has created a Ukrainian language video to assist newcomers needing to set up a new account with Manitoba Hydro, and how to waive the connection fee.


Settlement services and support

Ukrainian Reception Centre

The Ukrainian Reception Centre is a one-stop service shop where Ukrainian arrivals can access a variety of government and settlement services in one location, including free temporary accommodation and meals if required.

As of Tuesday October 11th, many of the settlement services offered at the Best Western Hotel for newly arrived Ukrainians will be moved across the street to the Hilton Winnipeg Airport Suites at 1800 Wellington Avenue.

Services at the main Ukrainian Reception Centre at the Best Western Hotel:

  • Manitoba Health – health card registration
  • Public Health – health needs
  • Service Canada – SIN, access to benefits
  • Ukrainian Canadian Congress – Manitoba Provincial Council
  • NEEDS Inc. – youth programming and supports
  • Manitoba Government Immigration Pathways – immigration information
  • Immigrant Centre – informational workshops

Services at the new Settlement Services Hub at the Hilton Hotel:

  • Manitoba Start – needs assessment and referral
  • New Journey Housing – housing support
  • Immigrant Centre – general settlement services
  • Welcome Place – opportunities and support to move to Rural Manitoba

All services except workshops, require an appointment. To make an appointment, please visit to scan the QR code, or visit, call 2-1-1 or visit the main Reception Centre site at 1715 Wellington Avenue.

Please see the following links to see what’s available at each of the two sites, hours of operation for each service provider, and how to register for appointments:

Needs assessments, referrals, and other services

Manitoba Start provides central registration services and Needs and Assets Assessment and Referral Services (NAARS) for all newcomers arriving to facilitate awareness of settlement supports, linking to language training, the workforce and longer-term settlement needs.

  • Click here to learn how to register for services with Manitoba Start
  • Click here to visit the website Welcome to Winnipeg (Winnipeg Settlement & Orientation)
  • Click here to watch the video “Winnipeg Introduction for Newcomers” in Ukrainian
  • Click here to watch the Manitoba Start’s WIN Settlement Guide in Ukrainian

Settlement agencies offer free services to newcomers in Manitoba, to support them in their settlement and integration process. To find a service provider near you, you can:

  • Click here to find free IRCC-funded newcomer services near you (website maintained by IRCC)
  • Click here to find MANSO member agencies providing free settlement services in Manitoba
  • Click here to find MANSO member agencies providing free employment search support in Manitoba
  • For any other free services offered by MANSO members, click here and then filter by type of service offered, using the “Website category” drop-down menu under the Search section on the right.

Mental Health resources:

(new!) Ukrainian Arrivals Mental Health Response

  • Click on this poster to learn how to access services and resources for Ukrainian arrivals in need of mental health and substance use support.
  • To self-refer or to refer someone to Ukraine Mental Health Response services, download this form, fill it out, and fax it to 1-431-478-0275.
  • For more information, call 1-431-489-1728 or email

Other resources and supports

  • Contact Klinic for free, confidential counselling and 24/7 support and referrals for anyone experiencing a crisis – 204-786-8686 / 1-888-322-3019
  • Children and youth can call the Kids Help Phone at 1-800-668-6868; it is available 24/7 in English, French, Ukrainian, Russian, Pashto, Dari, Mandarin and Arabic.
  • MANSO has compiled a list of summer programming available to Ukrainians across Manitoba, specifically focusing on language and youth programs. This document will be updated on a regular basis. If you are aware of additional programming or have updated information, please contact
  • Anyone feeling increased anxiety, stress, or depression about the war in Ukraine can subscribe to Hope4Ukraine. People can receive advice and encouragement, through daily messages in one of four languages. These messages are helpful in developing healthy personal coping skills and resiliency. Click here for more information.



Other information and resources

Recreation, transit, safety resources by the City of Winnipeg

Winnipeg residents, including Ukrainian individuals arriving under CUAET, are eligible to the following programs provided by the City of Winnipeg:

The Winnipeg Police Service prepared these informational sheets in English and in Ukrainian with advice about personal safety, and contacts for emergencies and to schedule a presentation.

The Winnipeg Public Library prepared these Welcome to the Library information sheets in English and in Ukrainian. Additionally, the following resources by TD Summer Reading Club in English and in Ukrainian about reading for fun, for children.

Welcome packages from Canadian Red Cross

Visit this page to learn more about the Canadian Red Cross’s response to the Ukraine Crisis.

Click below to download the welcome packages in Ukrainian, Russian, English, and French:

NOTE: The above packages include information about other provinces that is not applicable to Manitoba. However, we recommend that users consult the following sections of the guide:

  • Information from Immigration, Refugees and Citizenship Canada
  • Information from Canadian Red Cross
  • Information from Service Canada
  • Information from Public Safety Canada
  • Information from Canada Revenue Agency

Resources for Educators

COVID-19 information in Ukrainian and Russian

Click here to find a regularly updated list of information and resources about COVID-19, vaccination, and prevention. All resources are by federal and provincial government sources unless otherwise noted.

  • Recently added: COVID-19 factsheets by Metropolis Social Determinants of Health – includes 7 factsheets addressing topics like Omicron, boosters, testing, and child vaccination

Interpretation Services

CanTalk’s 24/7 interpretation services via phone are available for verifiable organizations in order to speak, and translate as needed, with those Ukrainian citizens and refugees arriving in Manitoba, from other areas of Canada, from Ukraine OR with those in countries surrounding Ukraine and in languages required. Please refer to their Offer of Language Assistance for more information and contact details.


  • Jobs for Ukraine: The Federal Government maintains this page with job opportunities submitted by employers for Ukrainian Nationals
  • Economic Development Winnipeg’s Business Development team, YES! Winnipeg, added a section to their Job Connections Portal to connect Ukrainians with job opportunities submitted by employers.
  • Manitoba Start partners with Manitoba employers to identify opportunities in many fields and industries. Check their job postings for opportunities for Ukrainian nationals.


MANSO is sharing these resources for information purposes only. We cannot guarantee the accuracy of this information, but we are making every effort to only provide information produced by trusted sources. We also do not promote or endorse any additional services offered on a third-party website. The situation is very fluid, and information can change rapidly. Please refer to the Government of Canada website for the most up-to-date information. 


Government of Canada invests $35 million to expand settlement services for newcomers in small towns and rural communities

January 17, 2022—Ottawa—Newcomers to Canada play a crucial role in the future of our country and contribute in important ways to our society and economic recovery from the pandemic. To ensure newcomers settling in small towns and rural communities have access to essential services during their first year in Canada, the Honourable Sean Fraser, Minister of Immigration, Refugees and Citizenship, announced an investment of more than $35 million to expand resettlement capacity and settlement services across Canada.

These services have never been more critical for newcomers, as the ongoing pandemic has added to the already challenging process of building a new life in a new country. Following the Resettlement Assistance Program and Case Management Services call for proposals, 23 projects were selected to provide greater services to help refugees and vulnerable newcomers settle and adapt to life in Canada.

This investment includes $21 million to add 9 new Resettlement Assistance Program service providers in British Columbia, Alberta, Manitoba and New Brunswick.

More information.

Ottawa, le 17 janvier 2022—Les nouveaux arrivants au Canada jouent un rôle crucial dans l’avenir de notre pays et contribuent de manière importante à notre société et à la relance économique après la pandémie. Pour s’assurer que les nouveaux arrivants qui s’établissent dans les petites villes et les communautés rurales ont accès aux services qui leur sont essentiels au cours de leur première année au Canada, l’honorable Sean Fraser, ministre de l’Immigration, des Réfugiés et de la Citoyenneté, a annoncé un investissement de plus de 35 millions de dollars pour accroître la capacité en réinstallation et étendre les services d’établissement partout au Canada.

Avec la pandémie en cours qui s’ajoute au processus déjà difficile pour commencer une nouvelle vie dans un nouveau pays, ces services n’ont jamais été aussi essentiels pour les nouveaux arrivants. Dans la foulée de l’appel de propositions pour les services de réinstallation et de gestion des cas, 23 projets ont été sélectionnés pour fournir davantage de services afin d’aider les réfugiés et les nouveaux arrivants vulnérables à s’établir et à s’adapter à la vie au Canada.

Cet investissement comprend un montant de 21 millions de dollars pour l’ajout de neuf nouveaux fournisseurs de services au Programme d’aide à la réinstallation en Colombie‑Britannique, en Alberta, au Manitoba et au Nouveau-Brunswick.

Plus d’infos ici.

Stay informed: Canada’s response to the situation in Afghanistan

Immigration and Refugee Board of Canada (IRB)

The IRB is taking measures to expedite all Afghan files. This includes reviewing refugee claims to see if they can be accepted on paper or referred to a short hearing.

See more details on IRB Afghan measures.

Canadian Council for Refugees (CCR)

CCR has developed some documents to provide summary updates on the Afghan crisis and provide recommendations to government and community stakeholders.

See more detail on Afghan crisis information update – September 29, 2021


MANSO is sharing these resources for information purposes only. We cannot guarantee the accuracy but are making every effort to only provide information produced by trusted sources. We also do not promote or endorse any additional services offered on a third-party website. The situation is very fluid and information can change rapidly. Please refer to the government website for the most up-to-date information.

Kichi-Asotamatowin: Land & Treaties Curriculum

MANSO and Immigration Partnership Winnipeg are pleased to announce the launch of the Kichi-Asotamatowin*: Land & Treaties Curriculum for English as an Additional adult language program.  The curriculum is for use in LINC (Language Instruction for Newcomers to Canada) programs as well as more informal contexts like conversation classes and one-on-one tutoring.

The curriculum was developed in partnership with Immigration Partnership Winnipeg, the Treaty Relations Commission of Manitoba, University of Manitoba, Community Engaged Learning, and KAIROS Canada Inc.

Kichi-Asotamatowin: Land & Treaties Curriculum

In response to the Truth and Reconciliation Call to Action #93, Immigration Partnership Winnipeg and its partners are developing a larger project, called the Indigenous Orientation Toolkit (IOTK).  The English as an Additional Language curriculum is one part of that project and its goal is to provide newcomers with information on Indigenous history and culture, customs and beliefs, and contemporary issues faced by Indigenous peoples.

The curriculum is intended to assist teachers in introducing newcomers to the foundational history
of Indigenous nations and their historical and contemporary contributions to the development of Canada. The exploration is centred on First Nations’ and Metis peoples’ perspectives on land and Treaties. When combined with leadership, teaching, and self exploration, the activities are intended to support personal growth and solidarity, and help newcomers contribute to community reconciliation efforts. Although the curriculum was designed with a Manitoba-specific focus, we hope that it may also prove to be a useful resource for language programs in regions across Turtle Island.

Upcoming EAL Modules that are in development:

  • Assimilation: Bimikawesiwan (Anishinaabe) ‘no footprints’
    Worldviews & Spirituality: Wiinjiindaamin (Anishinaabe) ‘to follow the way of life’
    Indigenous Resilience and Resurgence: Zoonigiziyaan (Anishinaabe) ‘I am strong’
    Family: ‘Famili’ (Michif)

‘sacred promises to one another, sacred undertaking’ (there is no direct translation for the English word ‘Treaty’ in Cree)

If you have questions or comments about the language aspect of the curriculum, please feel free to contact Teresa Burke, Director of Language Support (MANSO) at

If you have questions or comments about the content of the curriculum, please feel free to contact Jamie Banias, or Adrianne Breyfogle, the Indigenous Engagement Coordinators at Immigration Partnership Winnipeg at or

New College of Immigration and Citizenship Consultants to open this fall

August 10, 2021—Ottawa—Canada is one of the top destinations in the world, with millions of people from across the globe hoping to come here every year to settle, visit or work. To navigate the immigration system, many people turn to consultants or other services for help. While nearly all operate honestly, unscrupulous actors can exploit the system and take advantage of people. That’s why the Government of Canada is taking meaningful action to root out immigration fraud and protect those who wish to come here.

Today, the Honourable Marco E. L. Mendicino, Minister of Immigration, Refugees and Citizenship, announced that the College of Immigration and Citizenship Consultants will officially open on November 23, 2021. The College will become the official regulator of immigration and citizenship consultants across the country, improving oversight and cracking down on criminals. It will be an arm’s-length institution, regulating the profession by protecting both the public and consultants in good standing from those who take advantage of vulnerable people.

The College will regulate immigration and citizenship consultants under a statutory framework put in place by the College of Immigration and Citizenship Consultants Act. It will have significant new powers and tools to investigate professional misconduct and to discipline its licensees. It will also be subject to appropriate government oversight.

The creation of the College is a key part of the government’s efforts to fight fraud in our immigration system. It builds on our significant action over the past few years, including an investment of $50 million to fight fraud and new educational tools to help applicants identify fraudulent activity. It also fulfills a mandate commitment to strengthen oversight, uphold the integrity of Canada’s immigration system and protect all those who wish to come here.

Le 10 août 2021 — Ottawa — Le Canada compte parmi les destinations les plus courues du globe, et des millions de personnes de partout dans le monde s’y rendent chaque année comme touristes, comme travailleurs, ou pour s’y établir. Bien des gens se tournent vers des consultants ou d’autres fournisseurs de services pour les aider à naviguer à travers les écueils du système d’immigration. Bien que la plupart d’entre eux exercent leurs activités honnêtement, des intervenants peu scrupuleux peuvent exploiter le système et profiter de leurs clients. Voilà pourquoi le gouvernement du Canada prend des mesures concrètes pour combattre la fraude et protéger les personnes qui désirent s’établir au pays.

Aujourd’hui, l’honorable Marco E.L. Mendicino, ministre de l’Immigration, des Réfugiés et de la Citoyenneté, a annoncé que le Collège des consultants en immigration et en citoyenneté ouvrira ses portes officiellement le 23 novembre 2021. En devenant l’organisme de réglementation officiel des consultants en immigration et en citoyenneté à l’échelle du pays, le Collège améliorera la surveillance et punira les criminels. Cette entité sans lien de dépendance aura pour mandat de réglementer la profession en protégeant le grand public et les consultants en règle des intervenants qui profitent des personnes vulnérables.

Les activités de réglementation des consultants en immigration et en citoyenneté du Collège s’inscriront dans le cadre législatif créé par la Loi sur le Collège des consultants en immigration et en citoyenneté. L’organisme sera doté d’outils et de pouvoirs importants lui permettant d’enquêter sur l’inconduite professionnelle et de prendre des mesures disciplinaires à l’égard des titulaires de permis. Il fera également l’objet d’une surveillance appropriée de la part du gouvernement.

La création du Collège fait partie intégrante des efforts déployés par le gouvernement pour lutter contre la fraude dans notre système d’immigration. Elle fait fond sur d’importantes mesures prises au cours des dernières années, notamment l’investissement de 50 millions de dollars dans la lutte contre la fraude et l’élaboration de nouveaux outils éducatifs pour aider les demandeurs à reconnaître les activités frauduleuses. En outre, la création du Collège permet de réaliser les éléments du mandat consistant à renforcer la surveillance, à protéger l’intégrité du système d’immigration du pays et à protéger toutes les personnes qui désirent venir au Canada.

Government of Canada invests $100 million in Service Improvement Delivery (SDI) process to support newcomers’ integration

August 12, 2021—Ottawa—Settlement services are crucial to a newcomer’s success in Canada. They help new Canadians get work, learn English or French, find a place to live and, more broadly, succeed in this country. With the pandemic exacerbating the already challenging process of beginning a new life in a new land, settlement services have never been more critical.

To help ensure that all newcomers have access to the support they need, the Honourable Marco E. L. Mendicino, Minister of Immigration, Refugees and Citizenship, today announced an investment of $100 million over the next 3 years to improve the way newcomers access settlement services through the service delivery improvements (SDI) process.

More information.

Le 12 août 2021 – Ottawa – Les services d’établissement sont essentiels à la réussite d’un nouvel arrivant au Canada. Ils aident les nouveaux Canadiens à trouver un emploi, à apprendre le français ou l’anglais, à trouver un logement et, plus généralement, à réussir dans ce pays. Dans le contexte de la pandémie qui complique le processus déjà difficile de commencer une nouvelle vie dans un nouveau pays, les services d’établissement n’ont jamais été aussi essentiels.

Pour faire en sorte que tous les nouveaux arrivants aient accès au soutien dont ils ont besoin, l’honorable Marco E. L. Mendicino, ministre de l’Immigration, des Réfugiés et de la Citoyenneté, a annoncé aujourd’hui un investissement de 100 millions de dollars pour les 3 prochaines années afin d’améliorer la façon dont les nouveaux arrivants accèdent aux services d’établissement par l’entremise du processus d’amélioration de la prestation des services (APS).

Plus d’infos ici.

IRCC’s first Settlement Outcomes Highlights Report provides insight on the path to success for newcomers in Canada

July 14, 2021—Ottawa—A new report, the first of its kind, finds that new Canadians give high marks to the settlement services offered to them, and see these services as crucial in setting newcomers up for success in Canada. From improving their English or French, to assisting in finding work, to helping them connect with their communities, immigrants reported that settlement services are vital to their Canadian experience.

Issued by Immigration, Refugees and Citizenship Canada (IRCC) the report, entitled Settlement Outcomes Highlights Report, is a high-level analysis and summary of the immigrant experience in Canada. It examines the successes and challenges of newcomers from 2015 to 2019, with an emphasis on their use of settlement services.

The majority of newcomers who received settlement services reported they were useful and met their needs. Newcomers said that these services enriched their knowledge of life in Canada, improved their language skills in English or French, prepared them for the Canadian labour market and helped them connect with organizations in their communities.

The report also draws attention to areas where IRCC can improve. These include increasing awareness of settlement services and uptake by newcomers, filling gaps in information and further examining potential barriers. Another key finding of the report is that the settlement journey is different for many newcomers. Digging into settlement outcomes is a key part of IRCC’s efforts to improve services to meet the individual needs of newcomers.

Find out more and read the full report here.

Le 14 juillet 2021 – Ottawa – Un nouveau rapport, le premier du genre, constate que les nouveaux Canadiens sont très satisfaits des services d’établissement qui leur sont offerts et considèrent que de tels services sont essentiels à la réussite des nouveaux arrivants au Canada. Qu’il s’agisse d’améliorer leur maîtrise du français ou de l’anglais, ou encore de les aider à trouver du travail ou à établir des liens avec leur collectivité, les immigrants ont déclaré que les services d’établissement sont essentiels à leur expérience au Canada.

Publié par Immigration, Réfugiés et Citoyenneté Canada (IRCC), le rapport, intitulé « Résultats en matière d’établissement – Rapport sur les faits saillants » est une analyse de haut niveau et un résumé de l’expérience des immigrants au Canada. Il examine les réussites et les difficultés vécues par les nouveaux arrivants de 2015 à 2019 et met l’accent sur utilisation qu’ils font des services d’établissement.

La plupart des nouveaux arrivants qui ont reçu des services d’établissement ont déclaré que ces services étaient utiles et qu’ils répondaient à leurs besoins. Les nouveaux arrivants ont affirmé que ces services enrichissaient leur connaissance de la vie au Canada, amélioraient leurs compétences linguistiques en français ou en anglais, les préparaient pour le marché du travail canadien et les aidaient à établir des liens avec des organismes de leur collectivité.

Le rapport souligne également les possibilités d’amélioration d’IRCC, notamment accroître la sensibilisation aux services d’établissement, augmenter la participation des nouveaux arrivants, combler les lacunes en matière de renseignements et examiner plus à fond les obstacles éventuels qui pourraient survenir. Une autre constatation clé du rapport est que les nouveaux arrivants n’ont pas tous le même parcours d’établissement et que l’analyse des résultats en matière d’établissement est un élément clé des efforts d’IRCC pour améliorer ses services et ainsi répondre aux besoins précis des nouveaux arrivants.

Cliquez ici pour en savoir plus.

March 25, 2021 – Royal Society of Canada Brief on COVID-19 and Immigration released

Overview of Supporting Canada’s COVID-19 Resilience and Recovery Through Robust Immigration Policy and Programs

Canada has been seen globally as a leader in immigration and integration policies and programs, and as an attractive and welcoming country for immigrants, refugees, temporary foreign workers, and international students. The COVID-19 pandemic has revealed some of the strengths of Canada’s immigration system, as well as some of the fault lines that have been developing and have deepened over the last few years. In this briefing, we provide an overview of Canada’s immigration system prior to the pandemic, and the policies and programs in place to support immigrant selection, settlement, and integration. We then discuss the system’s vulnerabilities as revealed by the pandemic, and explore a post-COVID-19 immigration vision.

Full Report

Executive Summary

Authors of the Report

Victoria Esses, Co-Chair of the Pathways to Prosperity Partnership; Professor of Psychology and Director of the Network for Economic and Social Trends, University of Western Ontario

Jean McRae, Co-Chair of the Pathways to Prosperity Partnership; Chief Executive Officer of the Inter-Cultural Association of Greater Victoria and Treasurer of the Canadian Immigrant Settlement Sector Alliance – Alliance canadienne du secteur de l’établissement des immigrants (CISSA-ACSEI)

Naomi Alboim, Distinguished Fellow, School of Policy Studies, Queen’s University and Senior Policy Fellow, Canada Excellence Research Chair in Migration and Integration, Ryerson University

Natalya Brown, Associate Professor in the School of Business and the Department of Political Science, Philosophy and Economics at Nipissing University; Vice Chair of the Pathways to Prosperity Standing Committee on Immigration to Northern, Rural and Remote Communities

Chris Friesen, Director, Settlement Services, ISSofBC and Chair, Canadian Immigrant Settlement Sector Alliance – Alliance canadienne du secteur de l’établissement des immigrants (CISSA-ACSEI)

Leah Hamilton, Professor, Bissett School of Business, Mount Royal University; Member of the Advisory Council of the Pathways to Prosperity Partnership

Aurélie Lacassagne, Associate Professor in Political Science at Laurentian University; Member of the Governance Committee and Advisory Council of the Pathways to Prosperity Partnership

Audrey Macklin, Director of the Centre for Criminology and Sociolegal Studies, Professor of Law and Rebecca Cook, Chair in Human Rights at University of Toronto

Margaret Walton-Roberts, Professor, Geography and Environmental Studies, Wilfrid Laurier University and Balsillie School of International Affairs


This issue has been supported by the Canadian Commission for UNESCO.

In this issue, you can find MANSO Regional Coordinator, Don Boddy, and his article “TRACKING NEWCOMER STORIES IN THE DAYS OF THE PANDEMIC IN MANITOBA” on page 69-71. Below is a short excerpt from the article that Don wrote:

In my role as Regional Coordinator with MANSO (Manitoba Association of Newcomer Serving Organizations), I supportorganizations that provide settlement services to newcomers in Manitoba. These organizations assist with settlement services (housing, community connections, important documents, employment, etc.), provide official language training, support refugees in their resettlement, and guide their cities, towns and villages towards being welcoming and inclusive. Because I do not work directly with clients, I watch from a distance and I have the sacred honour of being a listener and collector of stories.

Don Boddy, MANSO Regional Coordinator

The issue is free and available to download online now, in ENGLISH and en FRANCAIS.

IRCC to launch expression of interest process for service delivery improvements projects

October 7, 2020—Ottawa—As part of its commitment to deliver high quality settlement services to newcomers, Immigration, Refugees and Citizenship Canada (IRCC) is launching an expression of interest process for service delivery improvements (SDI) funding on October 15, 2020.

Since 2017, SDI projects have centred on developing innovative approaches to better support the settlement and integration of newcomers.

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Le 7 octobre 2020 – Ottawa – Dans le cadre de son engagement à offrir des services d’établissement de haute qualité aux nouveaux arrivants, Immigration, Réfugiés et Citoyenneté Canada (IRCC) lancera un processus de déclaration d’intérêt concernant le financement consacré à l’amélioration de la prestation de services (APS) le 15 octobre 2020.

Depuis 2017, les projets d’APS se sont concentrés sur l’élaboration d’approches novatrices pour mieux soutenir l’établissement et l’intégration des nouveaux arrivants.dans la société canadienne.

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