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Unlocking Access: Achieving Barrier-Free Service

June 14 @ 9:00 am - 12:00 pm

What audience do you have in mind when booking meetings, designing programming, giving presentations and developing resources? Much of what restricts people from participating in programs and events is not their disability, but, rather, an inaccessible environment. Developing accessibility literacy goes beyond simple space considerations. In this workshop, we will provide considerations for planning accessible programs and events, provide guidelines to follow for print documents as well as develop an understanding of appropriate and inappropriate disability terminology and imagery.

This workshop expands some of the knowledge and ideas in our online course on the Accessible Customer Service Standards.

Learning Objectives: 

  • Tools for planning accessible meetings and events
  • Guidelines for developing accessible print documents
  • Learn appropriate disability terminology and imagery


Member organizations and community partners may register online.

$30/person for MANSO member organizations; $45/person for non-members.  For details on MANSO’s workshop fees and cancellations, as well as information on our PD Access Fund, see our Professional Development Policy.


Heather Hiscock is a Training Coordinator at the Society for Manitobans with Disabilities in Winnipeg, Manitoba. Heather’s background in the field of Therapeutic Recreation has helped grow her passion for inclusion and increasing awareness of disability issues. Heather specializes in the development and delivery of cross-disability training to businesses and organizations. Her role at SMD also includes leading the organization’s Accessibility Working Group as the Accessibility Coordinator. Heather is also active in the community as a volunteer in the non-profit sector and maintains her Aquatic Fitness Certification with the Manitoba Fitness Council.


June 14
9:00 am - 12:00 pm