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Introduction to Conflict Resolution: Dealing with Difficult People
November 6, 2018 @ 9:00 am - 4:30 pm$100
Dealing with difficult people is a stressful challenge faced by many people every day. The cost of conflict to an organization is difficult to measure, but workplace stress negatively affects employees in various ways. Statistics indicate that 55 percent of working Canadians experience anxiety, irritability with co-workers, defensiveness, anger, mood swings and feelings of helplessness or of being trapped.
This training will give you the tools to manage conflict at work with co-workers and clients. This introductory workshop examines basic approaches to conflict and provides the opportunity to learn concepts and communication skills which are critical to handling conflict in healthy ways. It is an essential professional development tool for managers, team leaders and front line staff.
- Explore personal case studies and consider how you respond to difficult people and conflict situations and how that affects your life
- Learn communication skills to use in difficult situations
- Increase your ability to proactively engage others to resolve conflict
- Learn and practice processes for clearing up misunderstandings, recovering from mistakes and
Jackie Hogue, Mediation Services
MANSO is offering this training to our members on a cost-recovery basis of $100/person, including materials and lunch. The registration deadline for this workshop has been extended to October 23rd, 2018. Please contact Immaculate at email@example.com to register.