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De-Escalation Workshop

May 29 @ 9:00 am - 4:30 pm

Conflict is a normal part of any work place, and staff of newcomer serving organizations encounter conflict in working with partners, clients and coworkers.

This workshop will highlight the importance of de-escalation, how to recognize a potential conflict and how to take safe and appropriate actions. Participants will be engaged with discussion and activities to foster an understanding of de-escalation techniques.

Target Audience:  This workshop is appropriate for frontline settlement staff with <5 years of experience.  More senior staff who would like a refresher / update are also welcome.

Outcomes:  Participants will…

  • Gain an understanding of the dynamics of conflict
  • Expand understanding of the impacts of privilege and power
  • Understand how to prevent a conflict from escalating
  • Understand anger
  • Practice techniques for de-escalation

Facilitators:

Karen Ridd: workshop facilitator, mediator, teacher and pubic speaker with over 25 years experience, as a conflict resolution practitioner will lead us throughout the day.  Karen has developed and delivered workshops globally and has a passion for social justice.

Angela Lavallee: workshop co-facilitator, student at University of Winnipeg studying conflict resolution and criminal justice.  Angela is a mother and grandmother who’s experienced many forms of violence.  She volunteers to support families ‘battling the cycle of violence’. Angela’s passion is to help others.

Registration:

Please register here by May 8th, 2019.  The registration fee for MANSO member organizations and Friends of MANSO is $100 or $150 for non-members.  MANSO members for whom cost is a barrier can apply to our PD access fund (see information and a link to our online application on our Policies page).

Accessibility accommodations available on advance request.  

 

Details

Date:
May 29
Time:
9:00 am - 4:30 pm

Venue

Ma Mawi Wi Chi Itata Community Meeting Space
445 King St.
Winnipeg, Manitoba Canada
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